Contact us
Our customer care team is here to help you Monday to Saturday, from 8:00 am to 7:00 pm. You can reach us anytime at contact@walker-stone.com and we’ll get back to you as soon as possible.
Help and FAQ
Find quick answers to the most common questions about shopping with WalkerStone. Start here for tips, troubleshooting, and useful how-to guides.
Shipping
Learn about delivery times, costs, and options for your WalkerStone order. See how we pack, ship, and track your toys safely to your door.
Returns
Need to send something back? Find our returns process, conditions, and how to request an exchange or refund.
Order
Track your order status and view your purchase details. Learn what to do if you need to change or cancel an order.
frequently asked questions
What types of products do you offer?
At WalkerStone, we specialize in high-quality workwear, safety footwear, professional tools, and heat wear designed to keep you safe, comfortable, and efficient on the job—no matter the conditions.
Are your products certified for professional use?
Yes. All our safety gear, clothing, and tools meet industry standards and certifications (such as EN ISO for safety shoes and workwear). We ensure every item we sell is suitable for professional environments.
How do I choose the right size for workwear or shoes?
Each product page includes a detailed sizing guide to help you choose the correct fit. If you’re unsure, feel free to contact our customer service for personalized sizing advice.
How long does delivery take and is it tracked?
Orders are shipped within 48 hours, and delivery typically takes between 5 to 15 business days, depending on your location. You will receive a tracking link once your order is dispatched.
What is your return or exchange policy?
If there’s an issue with your order (wrong size, product defect, etc.), we offer free returns or exchanges within a specified period. Just contact our customer service team, and we’ll take care of it.
Do you offer bulk or business pricing for professionals?
Yes. We provide custom quotes and discounts for bulk orders or businesses needing gear for their teams. Contact us directly for a tailored offer.
our best pro advices
Looking to level up on the job? Dive into expert tips, insider insights, and practical guides designed to help you excel in your trade. From safety hacks to time-saving strategies, our blog is packed with real-world knowledge you can trust.
Built to move. Made to last.
join our newsletter
Stay Equipped, Stay Informed: Get 10% Off Now!
Join our newsletter and instantly save 10% on your first order. Whether you’re a mason, electrician, plumber, or all-around jobsite hero, we’ve got the tools, workwear, and tips you need. Plus, you’ll be the first to hear about our latest products, exclusive deals, and expert advice—helping you stay safe, efficient, and always ready for the next job.
Sign up today and gear up for success!